Country Canines Mobile Dog Wash, Grooming & Waste Collection respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, how we keep it safe, and the choices available to you.

1. Information we collect

We only collect information reasonably needed to provide and manage our services. This may include:

• Your name, phone number and other contact details

• Your service address

• Your dog’s name and information needed to provide safe, appropriate care

• Booking, cancellation and service communication details

• Services provided, quotes, invoices and transaction history

• Information you choose to share about your dog’s health, behaviour, allergies, sensitivities or other needs

• Photos of your dog, where you have given permission for promotional use

• Website and technical information, as outlined below

2. How we collect information

We may collect information directly from you when you:

• Contact us by phone, SMS, email or another method

• Request a quote or make a booking

• Tell us about your dog, property or service requirements

• Buy a service or product from us

• Complete business paperwork

• Communicate with us about an existing booking or service

• Visit or interact with our website

We may also receive information through third-party services used to run our business, such as payment processors, website providers and communication platforms.

3. Website, cookies and Squarespace

Our website is hosted by Squarespace. When you visit it, Squarespace and selected third-party services may collect technical information such as your IP address, browser and device details, pages viewed, and how you use the site.

Our website may use cookies and similar technologies to:

• Keep the website working properly

• Remember preferences

• Understand website traffic and visitor behaviour

• Improve site performance

• Support third-party website features

Some cookies are essential. Where available, you can manage optional cookies through the website’s cookie settings.

Third-party services connected to our website may use their own cookies and handle information under their own privacy policies. Squarespace may process or store information outside Australia. Please refer to Squarespace’s privacy and cookie information for further details.

4. How we use your information

We may use your information to:

• Schedule and provide services

• Contact you about bookings, appointments and service requirements

• Prepare quotes, invoices and service reports

• Process payments

• Respond to enquiries or concerns

• Maintain business and financial records

• Improve our services and website

• Send marketing or promotional messages where permitted by law

• Meet legal and regulatory obligations

We do not sell, rent or share your personal information with other businesses for their direct marketing.

5. Photography, social media and marketing

We love celebrating our furry clients. With your permission, we may take photographs of your dog during or after a service for use on our website, social media or other promotional material.

Posts may include your dog’s name, but we will not intentionally include your surname, home address or contact details.

If you do not want your dog photographed or featured, please let us know before the service. You may also withdraw permission for future use by contacting us. We will remove images from our own online platforms where reasonably practical, though we may not be able to remove copies already shared by third parties.

6. Marketing communications

We may contact existing clients about appointments, services, offers and other business updates where permitted by law.

You can opt out of marketing messages at any time by contacting us or using the unsubscribe option provided.

7. Payment information

Card payments are processed through Square. We do not store your full card number, security code or online banking credentials.

We may retain transaction details such as the date, amount, payment method and invoice information for business and financial record-keeping. Square handles payment information under its own privacy policy and terms.

8. Third-party providers and overseas disclosure

We may use trusted third-party providers to operate our business, including providers of:

• Website hosting and website services, including Squarespace

• Payment processing, including Square

• Phone, messaging and email services

• Business administration and record-keeping

• Social media, booking and scheduling services

• Website analytics and related functionality

Some providers may store or process information outside Australia. Where required, we take reasonable steps to ensure personal information is handled appropriately. These providers may also have their own privacy policies.

9. How we store and protect information

Your information may be held in electronic records, mobile devices, business software, cloud services and physical records.

We take reasonable physical, electronic and organisational steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access is limited to information needed to operate our business and provide services.

Physical records, such as invoices and signed documents, are stored securely. Temporary working notes are securely disposed of when no longer needed, subject to legal and business record-keeping requirements.

10. How long we keep information

We keep personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, meet legal obligations and protect our legitimate business interests.

When information is no longer needed, we take reasonable steps to securely destroy or de-identify it. Some financial and business records may need to be kept for periods required by law.

11. Accessing or correcting your information

You may ask to access the personal information we hold about you or request that inaccurate, incomplete or out-of-date information be corrected.

Please contact us using the details on our website. We will respond within a reasonable time and may need to verify your identity before processing your request.

12. Privacy concerns and data breaches

If you have a concern about how we have collected, used, stored or disclosed your information, please contact us first. We will review your concern and aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

If we become aware of a data breach likely to result in serious harm, we will take the steps required by applicable privacy laws, including notifying affected people and regulators where required.

13. Australian privacy laws

Where the Privacy Act 1988 (Cth) applies to our business, we handle personal information in accordance with the Australian Privacy Principles. Nothing in this policy limits any rights you may have under Australian privacy law.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will always be published on our website.

15. Contact us

For questions about this Privacy Policy, to request access or correction of your information, or to make a privacy complaint, please contact us here